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STORE POLICY

Welcome to LuxorCast, your premier destination for high-quality diecast scale model cars. We’re committed to delivering an exceptional shopping experience, backed by transparency, reliability, and excellent customer service. Please review our store policies below to understand how we operate and serve you better.

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1. Order Processing

  • Orders are typically processed within 24–48 hours of being placed.

  • Once processed, your order will move into the shipping phase as per our Shipping Policy.

  • Customers will receive a confirmation email and tracking details once the order is dispatched.

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2. Shipping Policy

  • Shipping within India is FREE on all orders.

  • Orders are delivered within 3–4 weeks after placement.

  • For pre-order items, the models will be shipped as per the release date mentioned in the product description.

  • For full details, refer to our [Shipping Policy].

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3. Return & Refund Policy

  • Returns are accepted only in case of damaged, defective, or incorrect items.

  • Claims must be made within 48 hours of delivery with proper photographic evidence.

  • Refunds or replacements will be processed after verification.

  • Refer to our [Return & Refund Policy] for complete information.

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4. Pre-Orders

  • Pre-orders are confirmed only after successful payment.

  • Cancellation of pre-orders is not permitted once confirmed.

  • Shipping timelines for pre-orders are mentioned on the individual product pages and are subject to manufacturer release schedules.

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5. Product Authenticity

  • All our products are 100% authentic and sourced directly from verified manufacturers and distributors.

  • Every model is quality-checked before dispatch to ensure high standards.

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6. Payment Options

  • We accept secure online payments via UPI, credit/debit cards, net banking, and popular wallets.

  • All payments are processed through secure gateways to protect your financial data.

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7. Customer Support

  • For assistance, our support team is available at support@luxorcast.in or via the Contact Us section on the website.

  • We aim to respond to all queries within 24 business hours.

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8. Intellectual Property

All content including product images, logos, and branding materials are the intellectual property of LuxorCast. Unauthorized use or reproduction is strictly prohibited.

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9. Legal Jurisdiction

This store operates under the jurisdiction of Indian laws. Any disputes will be subject to the courts of the city where the business is registered

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