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SHIPPING & RETURNS

Shipping Policy

At LuxorCast, we are committed to ensuring that your premium diecast scale models are delivered to you safely and efficiently. Please take a moment to read our shipping policy to understand how and when your order will be shipped.

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Order Processing & Shipping Time

  • All in-stock items will be processed and shipped within 3–4 weeks from the date of order placement.

  • You will receive a confirmation email with tracking details once your order is dispatched.

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Pre-Order Items

  • For pre-order models, shipping timelines will vary and are based on the official release dates provided by the manufacturers.

  • The estimated shipping date for pre-order items is mentioned clearly in the respective product description.

  • If your order contains both in-stock and pre-order items, they may be shipped separately or together, depending on availability and logistics.

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Shipping Charges

  • We are pleased to offer free shipping on all orders across India.

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Delivery Timelines

  • Once shipped, orders are typically delivered within 4–7 business days, depending on your location.

  • Please note: Delivery times may vary slightly due to external factors such as logistics delays, public holidays, or regional restrictions.

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Shipping Partners

  • We work with trusted courier services to ensure your models are delivered securely and on time.

  • All shipments are trackable. You will receive tracking information once your package is on its way.

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Shipping Locations

  • Currently, we ship exclusively within India.

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Order Issues or Delays

If there are any unforeseen delays or issues with your order, our team will reach out to you promptly. For any queries, feel free to contact us at support@luxorcast.in

Return & Refund Policy

At LuxorCast, we take pride in offering carefully curated diecast scale models. Customer satisfaction is important to us, and we aim to provide a fair and transparent return and refund process.

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Returns

We accept returns only under the following conditions:

  • The item is damaged, defective, or incorrect.

  • You must notify us within 48 hours of delivery by emailing us at support@luxorcast.in

  • The product must be unused, in its original packaging, and accompanied by proof of purchase.

To initiate a return, please include:

  • Your order number

  • Photographs clearly showing the issue

  • A brief description of the problem

Once approved, we will arrange for a reverse pickup or ask you to ship the product back to us (cost covered by us in eligible cases).

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Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind after purchase

  • Pre-order cancellations after processing

  • Damage due to mishandling after delivery

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Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original method of payment within 5–10 business days.

  • Shipping costs are generally non-refundable unless the return is due to our error.

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Late or Missing Refunds

If you haven’t received a refund:

  1. Double-check your bank account or UPI wallet.

  2. Contact your bank – it may take some time before the refund is officially posted.

  3. If still unresolved, contact us at support@luxorcast.in

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Need Help?

📧 Email: support@luxorcast.in
📞 Phone: +91-9623862848

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We’re here to assist you and ensure a smooth, collector-friendly experience.

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