FAQ | Luxorcast

How can I contact customer support?

You can contact our customer support team via email, phone, or live chat. Our contact details are available on the 'Contact Us' page of our website.

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. You can select your preferred payment method at checkout.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service team immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.

What are your delivery options?

We offer several delivery options including standard, express, and next-day delivery. You can choose your preferred option at checkout.

How do I request a refund?

To request a refund, please contact our customer service team with your order details. Refunds are processed within 5-7 business days after we receive the returned item.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

How do I create an account?

To create an account, click on the 'Sign Up' button on our website and fill in the required details. You will receive a confirmation email once your account is created.