Question 1

How do you reach LuxorCast support?

Accepted Answer

You can contact support through the channels listed on the Contact Us page. Use the option that suits you best.

Question 2

Which payment options can you use at checkout?

Accepted Answer

You can use the payment methods shown at checkout. Select the option that works best for you before you place the order.

Question 3

What if your order arrives damaged or incorrect?

Accepted Answer

Contact support right away with your order number and clear photos. We will review the issue and help with the next step, including a replacement or refund where applicable.

Question 4

How do I create an account?

Accepted Answer

To create an account, click on the 'Sign Up' button on our website and fill in the required details. You will receive a confirmation email once your account is created.

Question 5

What shipping options do you offer?

Accepted Answer

You get free shipping across India. For each order, you see the available shipping details at checkout. Pre-order items ship on the date shown on the product page.

Question 6

How do you request a refund?

Accepted Answer

Contact support with your order details. Your refund is processed after your return is approved and received, according to the return policy.

Question 7

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

Question 8

Can I cancel or change my order after placing it?

Accepted Answer

You can request a change or cancellation only before the order is dispatched. Contact support as soon as possible. Once shipped, the order cannot be changed or cancelled.

FAQ

Frequently asked questions